Frequently Asked Questions

Q: How do I know, it's not a scam?
A: You are right to be cautious, but we why would we go through all this trouble for $24.99?  I'd like to think I'm one of the good guys.

Q: How long will it take for you to design me a logo?
A: Each preliminary logo is delivered in up to 2- 3 working days, usually less than that.

Q: Do you use any logo templates during the design process?
A: No, every logo design is unique and made from scratch. Here and there you may find logos with some clipart elements. I  design them! Paying customers always get unique logos.

Q: I'm not satisfied with the logo that you sent me. Can I get my money back?
A: Yes on initial version, No on additional revisions, because I already spent some time working on it. I hope you find that fair. Heck, it's only $24.99!!

Q: I'm not satisfied with the logo that you sent me! I described in the questionnaire what I wanted but you sent me a completely different thing!
A:  I reserve the right to alter your guidelines (except for the colors, dimensions, proportions and such which we strictly follow).We will do everything we can to get your idea created. Trust me I will work with you!

Q: I ordered my logo, 4 days have passed and I haven't received anything!
A: Your questionnaire got lost or you forgot to send it.  Usually I notice orders with a missing questionnaire and ask for it but sometimes I miss it - in this case you should contact us and either (re)send the questionnaire or request a full refund (which will be accepted without objections or questions asked).

Q: What file formats are exactly delivered in the package?
A: Each logo is delivered in the following formats:

Web Resolution Version: This is for instant web use (web site, email, banner ad, blog, myspace page etc). It's transparent PNG file that will match any background. You can request exact dimensions and specify background color or submit a pattern and use the logo easily as soon as I send it to you.

Printer Friendly Version: A high resolution jpeg graphic on a white background so that you can use it with any graphics software or word processor including MS Word. Heck, it's only $24.99!!

Q: What if I lose the original logo files?
A: You can always contact me and ask  to resend them to you, at no additional cost.

Q: I already have a logo but I need it polished and/or vectorized. Do you provide such services?
A: No, Just 2 formats. Vectorized logos are far more expensive then $24.99.

Q: If I'm not sure what kind of logo I will need, will you give suggestions?
A: Of course!.  Simple, subtle or sober color combinations and designs are always proven to be the best ones. I'll help in any way I can.

Q: Can I pay in foreign currency?
A: Only US Dollars please.

Q: I have another question not covered by this FAQ.                                                                                                             

 A: Email Me.

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